Small Business Phone Systems

Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. Voice over IP Telephony provides major advantages in both functionality and reliability.  Design One offers the benefits of Voice over IP at a much lower cost by integrating your existing reliable TDM and digital phones with a full featured VOIP Phone System. Now you can take advantage of all of the benefits of a full featured and secure VoIP business phone system with the reliable and more cost effective TDM phones that you already own.

UNIVERGE SV8100
The UNIVERGE® SV8100 Communications Server is an integral part of this initiative.  The UNIVERGE® SV8100 Communications Server is the ideal system for Small Businesses that wish to compete and grow their businesses over time. This robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future.  Designed to be both versatile and scalable for your growing business needs, the SV8100 supports TDM, IP, video, wired or wireless. It also provides full range of high-powered features that can be transparently shared between branches and remote locations.  Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.    It is both versatile and scalable and can be expanded to meet your communications needs both now and in the future and grow your businesses.

OUTLOOK INTEGRATION
The SV8100 offers Desktop Suite applications that integrate with Outlook and provide a single point to view emails, phone messages, and faxes. The Desktop Suite UC applications search the user’s Outlook database when a call comes in and to display an Outlook contact window with the caller’s contact information. The applications can also dial calls using Outlook by simply opening the Outlook contact window and clicking Dial.

FULLY REDUNANT SYSTEMS
The SV8100 with NetLink and the SV8300 with (R6)Remote Link offer failover capability to ensure an organization can run smoothly even if their primary system goes offline. If their primary system is disconnected from the network, failover engages and a secondary system takes over the primary system’s database.

CALL CENTER SOLUTIONS
The SV8100 provides several Call Center offerings with embedded ACD/MIS and UCB and supports port skills based skills based routing.