After-hours emergency support is available from Monday-Friday 5:00pm to 10:00pm, and Saturday and Sunday from 9:00am to 10:00pm. All after-hours issues are handled via phone at 240.778.6175.
Do not call the main number or send an email for emergency support requests.
When you call the emergency number, it will be forwarded to the engineer on-call. The typical response time is one hour but will not exceed three hours.
After-hours emergency rates will apply. When possible, advanced scheduling of resources is recommended, in order to accommodate your request. The fee for after-hours covered service is a flat $75. Service beyond the scope your contract is billed at 1.5 times your regular hourly rate.
For projects and special requests, please email us at firstname.lastname@example.org.